Now supporting Five9 Multi-Domain management

Streamline Your
Five9 Operations
with Secure DevOps

Automated backups, real-time change monitoring, encrypted credential management, bulk configuration tools, and a structured UAT → DEV → PROD promotion pipeline — purpose-built for Five9 VCC contact center administrators.

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Five9 admin Five9 admin Five9 admin

Trusted by 250+ Five9 admins across 80+ contact centers

1,240
Backups completed
9Vault secure DevOps dashboard showing Five9 VCC configuration management, backup jobs, and diff monitoring
99.8%
Job success rate
Trusted within
FINANCIAL SERVICES HEALTHCARE RETAIL & E-COMMERCE INSURANCE UTILITIES GOVERNMENT

Platform Features

Everything a Five9 Admin Needs

One platform to manage, protect, and automate your entire Five9 VCC environment — no custom scripts, no spreadsheets, no surprises.

Secure Credential Management

Store VCC and Studio credentials with AES-256 encryption. Switch between domains instantly with role-based access control.

  • AES-256 encrypted storage
  • Role-based access control
  • Multi-domain switching
  • VCC & Studio API support

Automated Backups & Jobs

Schedule recurring exports of VCC configs — skills, campaigns, dispositions, users — with GCP or local storage delivery.

  • Cron-style job scheduling
  • Full config snapshots
  • Email completion alerts
  • GCP & local storage

Real-Time Monitoring & Diffs

Compare configuration snapshots with visual diff checks. Catch unauthorized changes before they impact your contact center.

  • Side-by-side JSON diffs
  • Change history timeline
  • Dashboard charts & KPIs
  • SSE real-time job progress

Bulk Import & Export

Upload CSV or JSON manifests to bulk-create or update Five9 objects. Export any config set as structured data for audits or migrations.

  • CSV & JSON manifest support
  • Pre-flight validation wizard
  • Rollback & restore profiles
  • Multi-object bulk updates
Multi-Domain Aggregation

View and compare data across multiple Five9 domains simultaneously in a single unified pane.

Audio Recording Manager

Record, preview, and upload IVR prompt audio directly — no third-party tools required.

IVR Flow Visualization

Visual Drawflow editor to inspect and document IVR call flows from exported Five9 scripts.

SDLC Promotion Pipeline

Promote configs across UAT → DEV → PROD domains with built-in validation gates — true change management for CCaaS.

Change Management & SDLC

Promote Configs Across Your
Entire Deployment Pipeline

Treat your Five9 configurations like code. 9Vault gives contact center teams a structured, auditable promotion path from sandbox testing all the way through to production — with validation gates at every stage.

  • Snapshot & validate in UAT — export the full configuration state of your test domain, run pre-flight checks, and confirm everything is ready to promote.
  • Promote to DEV with a manifest — use 9Vault's bulk import wizard to replay the same config set on your development domain, with diff verification before committing.
  • Gate production deployments — compare DEV vs PROD snapshots with a visual diff before any changes land in production. Approvals, audit logs, and rollback built in.
  • Full change history & rollback — every promotion is versioned. One-click restore to any previous snapshot if something goes wrong post-deployment.
  • Team-based change governance — role-based permissions ensure only authorised admins can initiate promotions to production, keeping your change control process intact.
Test
Environment
UAT
snapshot.json
skills: 42
campaigns: 18
users: 120
dispositions: 35
Validate
& Promote
Dev
Environment
DEV
diff result
+ 3 skills added
- 1 campaign mod
~ 5 unchanged
⚠ 0 conflicts
Approve
& Deploy
Live
Environment
PROD
deployed ✓
version: v1.4.2
by: admin@co
✓ audit logged
One-click rollback available at every stage
Every promotion is versioned and restorable. Your change history is your safety net.
50+
Five9 Object Types Supported
1M+
Config Records Backed Up
99.8%
Backup Job Success Rate
80+
Contact Centers Managed

Get Up and Running

From Zero to Automated in 3 Steps

No long onboarding. Connect your Five9 credentials and start protecting your configurations in minutes.

1

Connect Your Credentials

Securely add your Five9 VCC API credentials. 9Vault encrypts them with AES-256 and stores them in your GCP project or locally.

2

Schedule Your Backup Jobs

Choose which objects to back up, set your cron schedule, and select your delivery method — GCP bucket or local archive.

3

Monitor, Compare & Restore

Use the dashboard to view diffs, verify changes, and restore previous configurations from your backup history with a single click.

Customer Stories

Loved by Five9 Administrators

From mid-market contact centers to enterprise deployments — here's what admins are saying.

"
"9Vault saved us during a critical rollout. We accidentally overwrote 40+ skill assignments and restored everything from a backup in under 5 minutes. It's a must-have for any serious Five9 shop."
Sarah K., Five9 Platform Admin
Sarah K.
Five9 Platform Admin · Financial Services
"
"The bulk import wizard with pre-flight validation is a game-changer. What used to take our team a full day of manual Five9 data entry now takes 20 minutes with 9Vault's CSV uploader."
Mike T., CC Systems Engineer
Mike T.
CC Systems Engineer · Healthcare
"
"Managing 8 Five9 domains across our subsidiaries was a nightmare. 9Vault's multi-domain credential switcher and aggregate view cut our admin overhead by at least 60%. Genuinely impressive product."
Jessica M., VP of IT Operations
Jessica M.
VP of IT Operations · Insurance

Pricing

Simple, Transparent Pricing

Start free. Scale as your Five9 environment grows. No per-seat surprises.

Monthly
Annual Save 20%
Free
$0/mo

For individual admins exploring 9Vault on a single Five9 domain.

  • 1 Five9 domain
  • Manual on-demand backups
  • Up to 5 object types
  • CSV export (10K rows/mo)
  • Community support
  • Scheduled backup jobs
  • Diff & change monitoring
  • Team / multi-user access
Start for Free
Most Popular
Pro
$79/mo

For Five9 admins managing production environments with full automation.

  • Up to 5 Five9 domains
  • Unlimited scheduled backup jobs
  • All 50+ object types
  • Real-time diff & change alerts
  • Bulk import/export wizard
  • Email notifications
  • GCP storage integration
  • Priority email support
Start Free Trial
Business
$199/mo

For ops teams and MSPs managing multiple client Five9 environments.

  • Unlimited Five9 domains
  • Everything in Pro
  • Multi-user team access
  • Role-based permissions (RBAC)
  • Audit logs & compliance exports
  • Custom backup retention policies
  • IVR flow visualization
  • Dedicated support SLA
Get Business
Enterprise & Managed Service Providers

Custom contracts, SSO/SAML, white-labeling, dedicated infrastructure, and SLA agreements — built for large-scale Five9 deployments and Five9 Partner organizations.

Contact Sales

Ready to get started?

Stop Manually Managing
Your Five9 Configs.

Join hundreds of Five9 administrators who trust 9Vault to protect, automate, and streamline their VCC operations.

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