These Terms of Service ("Terms") govern your access to and use of the 9Vault web application ("Service") operated by 9Vault ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.
1. Account Registration
You must provide accurate, complete information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.
2. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
- Use the Service to violate any applicable law or regulation
- Attempt to gain unauthorized access to systems, accounts, or data not belonging to you
- Store credentials for Five9 domains you are not authorized to manage
- Use the Service to interfere with or disrupt Five9 services or any third-party systems
- Reverse-engineer, decompile, or disassemble any part of the Service
- Use automated tools to scrape, crawl, or overload the Service
- Resell or sublicense access to the Service without our written consent
3. Five9 Credentials & Authorization
You represent that you have proper authorization to use any Five9 credentials you store in 9Vault. You are solely responsible for ensuring that your use of 9Vault to access Five9 APIs complies with your agreement with Five9, Inc. We are not a party to your Five9 service agreement.
4. Third-Party Platform Dependency
9Vault relies on the Five9 Configuration API to deliver its core functionality. We are not affiliated with, endorsed by, or responsible for Five9, Inc. or its platform. You acknowledge and agree that:
- Five9 may modify, deprecate, or discontinue its APIs, features, or platform functionality at any time without notice to us. Such changes may reduce, alter, or eliminate features within 9Vault, and we shall not be liable for any resulting loss of functionality.
- Five9 outages, maintenance windows, performance degradation, or other factors may temporarily affect 9Vault's ability to execute backups, imports, exports, or other operations. While we will make reasonable efforts to resume normal functionality promptly, we cannot guarantee uninterrupted service when the Five9 platform is unavailable.
- We will make commercially reasonable efforts to adapt to Five9 platform changes, but we do not guarantee that all features will remain available or functional following third-party changes.
5. Infrastructure Dependency
9Vault is hosted on Google Cloud Platform (GCP). You acknowledge and agree that:
- GCP outages, regional failures, or service disruptions may render 9Vault temporarily or partially unavailable. We are not liable for downtime, data loss, or degraded performance caused by GCP infrastructure issues.
- Changes to GCP services, pricing, or policies may require us to modify the Service. We will make commercially reasonable efforts to minimize disruption but cannot guarantee uninterrupted operation in the event of infrastructure changes.
6. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control, including outages at Five9 or GCP. We will make reasonable efforts to provide advance notice of planned downtime.
7. Data Ownership
You retain ownership of all data you input into or generate through the Service, including Five9 configuration backups and exports. We claim no ownership over your Five9 data. We store and process your data solely to provide the Service as described in our Privacy Policy.
8. Backups & Data Integrity
While 9Vault performs automated backups on your behalf, we do not guarantee the completeness or accuracy of backup data. It is your responsibility to verify that backups meet your requirements. You should maintain independent copies of critical configurations.
9. Trial & Paid Plans
Trial accounts provide full access to trial plan features for 30 calendar days from the date of registration. At the end of the trial period, accounts that have not been upgraded to a paid plan will be suspended and access will be discontinued. We are under no obligation to maintain access, preserve data, or provide any service beyond the trial period for accounts that have not been upgraded to a paid plan.
Paid plans are billed on a recurring basis as described at the time of purchase. Cancellation or termination of a paid plan requires 30 days' advance written notice; access continues through the end of that 30-day notice period. All fees are non-refundable. Non-use of the Service during a billing period does not entitle you to a refund or credit.
10. Limitation of Liability
To the maximum extent permitted by law, 9Vault shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to:
- Loss of data or configuration due to backup failures
- Unintended changes to your Five9 environment resulting from import or bulk operations
- Service interruptions or downtime
- Unauthorized access to your account due to compromised credentials
Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless 9Vault, its officers, and employees from any claims, losses, or damages (including legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
12. Termination
We may suspend or terminate your account if you violate these Terms or engage in activity that threatens the security or integrity of the Service. You may delete your account at any time through your account settings or by contacting us. Upon termination, your stored data will be deleted within 30 days.
13. Changes to These Terms
We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use of the Service after changes constitutes acceptance.
14. Governing Law
These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law provisions. Any disputes shall be resolved in the courts located in California.
15. Contact Us
If you have questions about these Terms, please contact us at legal@9vault.io.